Configuration Management Training in Santiago

Microsoft Endpoint Configuration Manager (MECM) is a comprehensive tool for deploying, managing, and securing devices and applications across an enterprise.

This instructor-led, live training (online or onsite) is aimed at intermediate-level IT professionals who wish to install, configure, and manage Microsoft Endpoint Configuration Manager to support modern enterprise desktop and application management.

By the end of this training, participants will be able to:

• Install and configure Microsoft Endpoint Configuration Manager infrastructure components.
• Deploy operating systems, applications, and updates across devices.
• Monitor compliance and inventory using integrated tools and reports.
• Integrate MECM with Intune for co-management and modern device management.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Ansible Tower is the enterprise framework for managing and scaling Ansible automation across complex IT environments.

This instructor-led, live training (online or onsite) is aimed at intermediate-level IT professionals who wish to deploy, configure, and operate Ansible Tower as part of an enterprise automation strategy.

By the end of this training, participants will be able to:

• Install and configure Ansible Tower for enterprise use.
• Manage users, teams, inventories, and credentials in Tower.
• Launch and monitor playbooks through job templates and workflows.
• Secure and scale Ansible automation across teams and departments.

Format of the Course

• Interactive lecture and discussion.
• Hands-on use of Ansible Tower in enterprise-scale scenarios.
• Guided exercises focused on deployment, management, and security of Tower infrastructure.

Course Customization Options

• To request a customized training for this course based on your organization’s automation infrastructure, please contact us to arrange.

Ansible Automation is a powerful framework for IT automation, configuration management, and deployment at scale.

This instructor-led, live training (online or onsite) is aimed at intermediate-level DevOps professionals who wish to design, develop, and maintain advanced Ansible automation content and integrate it into larger IT operations.

By the end of this training, participants will be able to:

• Develop custom Ansible modules and plugins.
• Create complex playbooks with Jinja2, filters, and conditional logic.
• Integrate Ansible with APIs and version control systems.
• Structure content using Collections and Roles.

Format of the Course

• Interactive lecture and discussion.
• Hands-on use of Ansible Automation Platform in sample enterprise scenarios.
• Guided exercises focused on development, integration, and testing of Ansible content.

Course Customization Options

• To request a customized training for this course based on your Ansible use cases, please contact us to arrange.

This instructor-led, live training in Santiago (online or onsite) is aimed at system administrators who wish to learn about Microsoft Endpoint Configuration Manager (MECM) and use it to manage infrastructures.

By the end of this training, participants will be able to:

• Learn about Microsoft Endpoint Configuration Manager and how it works.
• Understand and configure discovery methods.
• Configure MECM client policies.

Puppet is an open-source configuration management tool used to automate infrastructure provisioning, configuration, and management across servers and environments.

This instructor-led, live training (online or onsite) is aimed at beginner-level to intermediate-level system administrators who wish to use Puppet to automate system configuration in a Master-Client environment.

By the end of this training, participants will be able to:

• Install and configure Puppet on master and client systems.
• Write and apply Puppet manifests to manage configuration.
• Create and reuse Puppet modules, templates, and classes.
• Implement conditional logic and ordering in Puppet manifests.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Course objectives: Understand the basics of Ansible Learn how to install and configure Ansible Explore the core components of Ansible: Playbooks, Modules, and Inventory Implement automation tasks using Ansible Execute Ansible Playbooks to manage and automate remote servers

Managing Configuration with Ansible empowers system administrators with practical techniques for automating Linux and Unix infrastructure. Covers core principles of Ansible playbooks, roles, inventory management, and variable-driven configurations. Examines proven methods for YAML syntax, conditional logic, vault encryption, and rolling update strategies. Helps professionals standardize deployment workflows and eliminate configuration drift across complex server environments.

This instructor-led, live training in Santiago (online or onsite) is aimed at DevOps engineers, developers, and SysOps administrators who wish to maximize the tools and features made available through the Ansible project for the advancement of organizational IT infrastructures and processes.

Simultaneously, they can utilize the opportunity to carry out complex Ansible implementations for large-scale applications while employing its open-sourced tower for optimized DevOps management and collaboration functions.

By the end of this training, participants will be able to:

• Install and configure Ansible along with other open-source tools and resources.
• Establish a centralized system for DevOps management using Ansible project features.
• Operate automation tools and advanced resources of Ansible to achieve CI/CD approach.
• Execute better SysOps methods using Ansible's collaborative features for management of larger teams.
• Enhance DevOps tasks execution within the organization and optimize existing ones.
• Integrate Ansible with external platforms and leverage other Ansible tools for the organization's advantage.

This instructor-led, live training in Santiago (online or onsite) is aimed at system operators and administrators who wish to use Foreman and Katello to manage and monitor their servers and infrastructures.

By the end of this training, participants will be able to:

• Set up Foreman to automate provisioning and configuration of systems.
• Install Katello to implement its content management features to create, organize, and manage repositories.
• Track infrastructure changes using Foreman's reporting and monitoring features.

This instructor-led, live training in Santiago (online or onsite) is aimed at system administrators who wish to use Microsoft SCCM to manage infrastructures.

By the end of this training, participants will be able to:

• Use the Configuration Manager console for infrastructure management.
• Configure public key infrastructures to secure Microsoft SCCM.
• Perform advanced application deployment and troubleshooting.

SaltStack (or Salt) is a Python-based, open-source configuration management tool for automating the provisioning of hardware and software in an IT environment. SaltStack is popular as an orchestration tool in cloud and IT operational environments.

In this instructor-led, live training (onsite or remote), participants will learn how to deploy SaltStack as they step practice hands-on the setup, configuration, provisioning, optimizing and troubleshooting of a collection of servers in a simulated cloud environment.

By the end of this training, participants will be able to:

• Install and configure Saltstack
• Automate administrative tasks related to infrastructure
• Provision and manage new code and application packages
• Create reusable configuration templates
• Use SaltStack to monitor your systems
• Develop strategies to optimize infrastructure
• Troubleshoot SaltStack and environment issues

Audience

• System administrators
• DevOps engineers

Format of the Course

• Part lecture, part discussion, exercises and heavy hands-on practice

Notes

• To request a customized training for this course, please contact us to arrange.

Zammad is a modern, web-based, open-source helpdesk and customer support system. It unifies tickets from email, chat, phone, and social media into a single queue, providing a self-hosted alternative to Zendesk, Freshdesk, and ServiceNow that keeps customer data within your infrastructure.

This instructor-led, live training (online or onsite) is aimed at intermediate support managers and system administrators who wish to use Zammad to replace cloud helpdesk platforms with a self-hosted, sovereign ticketing system.

By the end of this training, participants will be able to:

• Install Zammad from packages or Docker with PostgreSQL.
• Configure email, chat, and API channels for ticket ingestion.
• Design workflows, escalations, and SLA timers.
• Set up role-based access, groups, and organizations.
• Integrate with knowledge base, reporting, and webhooks.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.