Temario del curso

Module 1: Understanding Prompting in IT Contexts

  • What is prompting and why it matters for IT work

  • How AI models process context, instructions, and role definitions

  • Prompt components: intent, role, context, constraints, and format

  • Common prompting mistakes and how to avoid them

Module 2: Structured Prompting Techniques

  • Using frameworks: Role–Task–Format, Chain-of-Thought, and Few-Shot prompting

  • Creating reusable prompt templates for recurring IT tasks

  • Designing system-level and task-specific prompts

Module 3: IT Use Cases and Hands-On Practice

  • Writing and optimizing prompts for:

    • System troubleshooting and diagnostics

    • Configuration and deployment documentation

    • Code review and script generation

    • Client communication and knowledge base updates

  • Prompt iteration and validation: ensuring accuracy and consistency

Module 4: Integrating Prompting into IT Workflows

  • Embedding AI prompting in IT service management and consulting

  • Prompt libraries, versioning, and documentation

  • Ethical and secure AI usage in enterprise environments

  • Next steps: exploring advanced prompting tools and automation frameworks

Conclusion and Q&A

  • Recap of key concepts

  • Group reflection on best practices and lessons learned

  • Practical takeaways for continued skill development

Requerimientos

  • Familiarity with IT concepts, system workflows, or technical documentation

  • Experience using AI tools (e.g., ChatGPT, Copilot, or similar) in daily work

Audience

  • IT consultants

  • System administrators

  • Technical project managers

  • AI-enabled solution designers

 4 Horas

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